Shipping policy

Shipping Policy

Last updated: September 13, 2026

At Cutiepotsy, we want your new character to arrive safely and as quickly as possible. This policy explains how we process and ship orders placed through our website.

Order Processing

Orders are normally processed within 1–3 business days.

Orders are not normally processed or dispatched on weekends or public holidays.

During periods of unusually high order volume, processing may take a little longer. If there is a significant delay affecting your order, we will do our best to keep you informed.

Shipping Times

Our standard delivery time is approximately 12 business days from the date your order is dispatched.

This means the typical total time from placing an order to delivery is approximately 13–15 business days, including processing.

Please note that these are estimates, not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier, customs processing and other circumstances outside our reasonable control.

Shipping Costs

Shipping charges are displayed at checkout.

We currently offer free shipping on orders of $40 or more, where applicable.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Tracking information may take up to 24 hours to become active after the shipment has been dispatched.

You can also use our Track Your Order page to check the status of your shipment.

Customs, Duties and Taxes

Depending on your destination, your order may be subject to customs duties, import taxes, VAT or other fees.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Customs policies vary by country, and Cutiepotsy cannot control or predict the amount of any customs or import charges that may apply.

Delays

Delivery estimates may be affected by circumstances including:

carrier delays;
customs processing;
severe weather;
public holidays;
incorrect or incomplete delivery information;
unusually high shipping volumes; or
other circumstances outside our reasonable control.

If your order is taking longer than expected, please contact us at hello@cutiepotsy.com and we will help you check its status.

Damaged Orders

We carefully prepare our products for shipment, but occasionally an item may arrive damaged.

If your Cutiepotsy arrives damaged, please contact us at hello@cutiepotsy.com as soon as possible after delivery and include photographs of the item and its packaging.

We will review the issue and, where appropriate, arrange a replacement or refund.

Please keep the damaged item and its packaging until the issue has been resolved.

Incorrect or Missing Items

If you receive the wrong item or something is missing from your order, please contact us at hello@cutiepotsy.com as soon as possible.

Please include your order number and photographs where relevant so that we can investigate and make things right.

Incorrect Delivery Information

Please make sure that your shipping information is correct before completing your order.

If an order is returned because of an incorrect or incomplete address provided by the customer, please contact us at hello@cutiepotsy.com. Any additional shipping costs required to resend the order may be the customer's responsibility.